Warranty & Authencity

We stand behind the quality and authenticity of every piece we create.

Please review the details below for information on our warranty and authenticity standards.

Warranty

Warranty Coverage

  • Defect coverage included
  • Warranty varies by items
  • Case-by-Case review

Warranty Covers

  • Manufacturing defects
  • Faulty clasps or closures
  • Production-related structural issues
  • Stone setting craftsmanship issues
  • Repair attempted if approved
  • Replacement if repair not possible

Warranty doesn't cover

  • Normal wear and tear
  • Scratches or surface damage
  • Tarnishing from wear or care
  • Accidental damage
  • Misuse or neglect
  • Third-party alterations or repairs
  • Unauthorized modifications
  • Case-by-case assessment

Customized Jewelry

  • Custom pieces case by case
  • Defects only
  • No personalization issues
  • No engraving issues
  • No wear coverage

Authenticity

Materials

  • Solid gold
  • Sterling silver
  • Gold vermeil
  • Gold-plated metals

Gemstones

  • Natural and lab-grown gemstones
  • Lab-grown available on request
  • Selected for quality and fit

Certification

  • Certificates for select gemstones
  • Depends on stone type and size
  • Listed on product page or confirmed at order

Quality Assurance

  • Custom pieces case by case
  • Defects only
  • No personalization issues
  • No engraving issues
  • No wear coverage

Important notes

Warranty decisions are made at our sole discretion

Items sent without prior approval may be refused

Proof of purchase is required for all warranty claims

Shipping costs related to warranty claims may apply unless the fault is confirmed as ours

If you have any questions about warranty coverage or authenticity, we recommend contacting us before placing your order. We are happy to provide clarification and guidance.