About us & our products
We sell jewelry through our website. All product images, descriptions, and details are provided as accurately as possible, but they are for general reference only.
Because jewelry is handmade, crafted, or sourced in batches:
- Slight differences in color, finish, stone appearance, or size can happen
- These differences are normal and not considered defects
Placing an order
When you place an order:
- You are confirming that all details you entered are correct
- You are agreeing to pay the full price shown at checkout
An order is not officially accepted until we confirm it or ship it. We reserve the right to cancel or refuse any order at our discretion, including (but not limited to):
- Pricing errors
- Stock issues
- Suspected fraud
- Incorrect or incomplete information
Prices & payments
- All prices are shown at checkout
- Prices may change at any time without notice
- If a clear pricing mistake happens, we are not required to honor it
Payment must be completed before your order is shipped unless otherwise stated.
Shipping & delivery
We do our best to ship orders on time, but:
- Delivery times are estimates, not guarantees
- Once your order is handed to the courier, delays are outside our control
We are not responsible for:
- Courier delays
- Customs delays, duties, or taxes
- Lost or stolen packages marked as delivered
- Incorrect shipping details provided by you
Ownership and responsibility for the item pass to you once it is delivered.
Returns & refunds
Returns are only accepted if:
- The item is not as advertised, or
- There was a clear mistake on our part
You must contact us within 3 days of receiving your order.
Items must be unused, unworn, and returned exactly as received.
We do not accept returns for:
- Change of mind
- Incorrect sizing chosen by you
- Custom or personalized pieces
- Normal wear, aging, or tarnishing
Return approval is decided case by case.
Warranty & repairs
Our warranty is strict and limited.
- Warranty length depends on the piece
- Issues are assessed case by case
- We always attempt repair first, replacement only if repair is not possible
Warranty does not cover:
- Normal wear and tear
- Accidental damage
- Improper care or storage
- Third-party repairs or alterations
All required documentation must be provided for any warranty claim.
Use at your own risk
Jewelry is worn at your own risk.
We are not responsible for:
- Allergic reactions
- Injuries
- Loss or damage after delivery
- How or where the jewelry is worn
You are responsible for proper use, care, and storage.
All required documentation must be provided for any warranty claim.
Website use
All content on this website belongs to us and may not be copied, reused, or distributed without permission.
We are not responsible for:
- Website downtime
- Errors or interruptions
- Third-party links or services
We may restrict or block access to the website at any time.
Limitation of liability
To the fullest extent allowed by law:
- We are not liable for indirect, incidental, or consequential damages
- Our maximum liability is limited to the amount you paid for the product
Nothing in these terms makes us responsible for things outside our reasonable control.
Changes to these terms
We may update these Terms & Conditions at any time.
The version in effect at the time of your order will apply.
Governing law
Any disputes will be handled under applicable law.
Where required, consumer protection laws will still apply.
Contact
If you have questions, contact us before ordering.
Placing an order means you agree to everything above.